Frequently Asked Questions
Everything you need to know about your Mod + Jo favorites.
What materials are used in Mod + Jo jewelry?
Our pieces are crafted using high-quality materials including 14k gold fill, gold plating over brass, and sterling silver. Each product description specifies the exact materials used so you can shop with confidence.
How should I care for my jewelry to prevent tarnishing?
To maintain the luster of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the Mod + Jo pouch provided, when not in use.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days. You will receive a tracking number via email as soon as your package is on its way.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns on unworn items in their original packaging within 30 days of delivery. Please note that earrings are final sale for hygiene reasons.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders quickly, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.